Neptune

49 Customer Reviews

• "There were 3 adults 2 teenagers and 2 dogs it was fantastic we was there for 5 days very near the beach."

  Christmas tree was up and ready for us felt very welcoming. We found that the element on the oven wasn’t working this was replaced by a whole new oven on Christmas Eve

  I’m so pleased you had a lovely Christmas at Treyarnon. It’s a special place. Property Owner

  Reviewed by Amanda5.0★Dec 2024

• "No TV for the entire week."

  Leaking gas on one of the rings on the hob. 4 separate visits by various repairers but nothing fixed. Of course things go wrong but £50 compensation is risable, the hob could have exploded. It was our second stay here, but won't return now. Seems like poor economics to me.

  I’m sorry your stay was disappointing. Everything that you requested was sorted as far as possible. The windows were cleaned, the TV issues were explained, the plumber visited and reassured you that there was no possibility of the cooker exploding, LPG is not the same as natural gas and the cooker was in full working order apart from one hob. Property Owner

  Reviewed by Gillian2.8★Dec 2024

• "Neptune is a beautiful well presented house, with everything you needed, It is quite rare for us to want to return to a property, Neptune is the exception, we will be back."

  Thank you for such a lovely review Property Owner

  Reviewed by Teresa5.0★Sep 2024

• "Lovely position and spacious accommodation and will not hesitate to book again."

  But several niggling issues need to be addressed :- Kitchen tap drips constantly( wasting precious water), Kitchen blind has lost its pulley for adjusting the shutters, Patio door blinds very hard to pull to one side as cord is dangling plus it would be a much better idea to have the blinds sliding to the left instead of the right which partially covers the door that opens, Front door light (right-hand side) needs new bulb, But the Major Issue is the washer/ dryer which sounds like it is about to launch into outer space, so loud I thought it would explode definitely needs immediate attention. Will not stope from booking again and in fact I am there next June so hopefully these problems will have been resolved.

  Thank you for the list of niggles. There is now a brand new washer dryer and the light bulbs have been dealt with. The blinds are being sorted and the locked bedroom patio door was fixed on Friday. Looking forward to having you back next year Property Owner

  Reviewed by Lorna4.1★Sep 2024

• "Last reviewed in June 2022, under heading " "We loved our stay here, my husband who's the chef in our house very happy with the kitchen and the layout."

  " We keep coming back to Neptune (third visit) as it's a lovely location for sight seeing and dog walks, we can still find different places to explore, even though we already live in Cornwall...

  Reviewed by Jan5.0★Jun 2024

• "Our third stay in this property, which is perfectly located for a family beach and exploring holiday."

  The house has the potential to be lovely but is looking tired, very basic mattresses, scruffy outdoor area and outdoor furniture, upstairs large window doesn't seem to lock, we cleaned some stains from the walls and hoovered the dust from the bathroom caddies which must have been there some time. The location is great, we had a great boat trip from Padstow to see puffins and seals, hired bikes on the camel trail and did a lovely walk at the Bedruthan steps.

  Reviewed by Jo2.8★May 2024

• "We booked Neptune for an extended weekend, we had an awesome time."

  The closeness to the Beach is just wonderful. The house and it's amenities are like home from home. We had an awesome stay here and would definitely return. Its has everything you need for a great holiday or short break.

  Thank you Steve. I’m so pleased you had a great weekend stay and enjoyed Neptune and Treyarnon Bay. Best wishes Rebecca Property Owner

  Reviewed by Steve5.0★Apr 2024

• "Really enjoyed our stay in this home from home property with some spectacular views."

  Yes! Some maintenance is needed but didn't effect our holiday though new very small TV for the big living room area was a strange replacement. Loved it home, very peaceful surroundings and would definitely book again

  Thank you for taking the time to complete your feedback. We are so glad that you had a lovely time. We will be going to the property on Friday to check the new TV as the new TV should have been a like for like replacement. We can now confirm that the brand new TV is just 1cm less than the previous TV. We would love to welcome you back and look forward to your return in the not too distant future. Property Owner

  Reviewed by Andy4.7★Feb 2024

• "Very well equipped and comfortable beds and light and air."

  A pity that you did not warn us of the ongoing, quite noisy, . building work going on in the field behind . Also a few minor problems with opening the patio doors, did not even attempt the other sliding doors and the front gate needs to be fixed and the rug in the lounge was full of sand so we rolled it up to keep out the way. But this has not put us off booking for next year as the position is perfect.

  Reviewed by Lorna4.7★Sep 2023

• "The property was amazing."

  Fantastic location, clean, comfortable and very well equipped. Patio could do with a bit of weeding and sweeping and the locks for the doors are a little stiff but those are minor issues. We loved our stay and have already booked for next year.

  Reviewed by Karen4.7★Sep 2023

• "We enjoyed our stay but surprised at lack of maintenance - lounge door handle fell off as we walked in, fridge outer door was loose, mould in upstairs bathroom."

  Bulbz need replacing in downstairs bedroom and bathroom Considering the cost I would have expected a better standard and the outside ie the gate and garden furniture looked very tired. Looking at the review book in the cottage most of these complaints have been mentioned before but ignored. Whoever looks after your cottage is obviously not doing their job very well!!! It's a shame because the cottage itself is beautiful but you can't get away with poor maintenance when people are paying top prices.

  Thank you for your useful feedback and I can confirm that the various issues raised are being dealt with. Property Owner

  Reviewed by Pamela3.4★Aug 2023

• "We had a lovely time at Neptune and the location is by far the biggest selling point."

  They house itself is nice and functional, we like the set up of having the children upstairs and we have a bit more space in the downstairs bedroom - would be amazing to have a super-king bed option! There are a few signs of tiredness around the house, we had a slight issue with the lounge rug that either holds dog hair and sand or malts either way we ended up rolling it up and had to hoover ourselves when we got there. Few things are a bit precarious like the downstairs shower doors, some door handles, outside gate, loose slabs on patio so just needs a bit of TLC to perfect!

  Reviewed by Sam4.1★Aug 2023

• "We had a loverly stay at Neptune."

  Very clean and comfortable. Excellent location for walks and the beach is on your door step. It’s great to have the little shop a 2 minute walk away for essentials and a morning coffee. We love Constantine beach and it’s only a 5 minute walk along the cliffs with great views at night.

  Reviewed by Adam5.0★May 2023

• "Had a lovely week away with the family in this very comfortable and well equipped apartment."

  Love being so close to the sea in stunning surroundings. Very quiet this time of year which suited us perfectly.

  Reviewed by Jude5.0★Mar 2023

• "Having stayed at Neptune twice before, I can’t fault location, fantastic for the beach."

  However, a few issues. The towels, which were very small had stains on them and there were no batteries in one remote control and the other remote had batteries that needed replacing. The lid on the bin didn’t close. The management company were notified, but didn’t do anything about it, I purchased batteries. The shower was faulty and a plumber had to come to rectify. The information provided was out of date, and the code provided for the outdoor shower was incorrect in the welcome email and in the literature in the property. Crockery was mismatched, chipped and marked. The patio door couldn’t be opened from outside and we almost got locked out as the wind closed it. The patio itself was great as it provided outdoor space, but had lots of weeds.

  We are glad you enjoyed the location of Neptune, and we are sorry to hear about the problems you encountered during your recent stay. I would point out that a replacement bin and the batteries you requested were provided as soon as you notified the management company. With regard to the shower, a plumber arrived and fixed it as soon as it was possible to organise one. The new outdoor shower code was provided within 12 hours. Although the issue regarding the towels had never been raised before, new ones have been ordered. With regard to the crockery, this will all be overhauled and the information provided will be updated, in the winter months, when there is a free week in the property. The patio door is being checked and will be fixed if necessary and the weeds removed. Property Owner

  Reviewed by Steve3.8★Aug 2022

• "Absolutely love staying at Neptune."

  A comfortable stay in a magical place. Wonderful to be so close to the beach. Looking forward to returning again.

  Reviewed by Lindsey5.0★Jul 2022

• "Really Wonderful location right at Treyarnon beach Good facilities and lovely ..."

  Really Wonderful location right at Treyarnon beach Good facilities and lovely and spacious downstairs Lovely showers and very handy patio Bunk beds a bit too small for adults though Parking a bit tight at times but so convenient being right at the beach Highly recommend Thank you will rebook

  Reviewed by Lesley3.8★Jul 2022

• "We loved our stay here, my husband who's the chef in our house very happy with the kitchen and the layout."

  Even though only two of us, we enjoyed the space, we slept in the double room upstairs but only used the bathroom downstairs as it has a walk in shower, which was great for us. Only thing nice to have, but not essential, is a dvd player. Outside space was good enough for sitting out to enjoy the glorious sunny weather we had last week. And our two cocker spaniel girl dogs were unable to escape the patio space outside but could just about stand on their back legs and look over the wall ! Ideal location for walking the dogs every day, a choice of two beautiful beaches. Handy store on the car park if you forgot any shopping. We've already booked again, same property for next year. Thanks Sykes and the Owners of the Neptune for an enjoyable stay!

  Reviewed by Jan5.0★Jun 2022

• "Our 2nd visit and as always a fabulous location and great time was had."

  Wish beds were more comfortable but a lovely house and excellently presented.

  Reviewed by Richard3.4★Apr 2022

• "Love this property."

  Rights next to the beach and definitely feels like home. Always clean and well maintained. Could do with a small handheld vacuum to keep on top of the sand day to day rather than getting the Henry out and a small dish rack to drain items if you dont want to use the dishwasher.

  Very happy to supply both the dishwasher rack and hand held vacuum. Thank you for the suggestions. Property Owner

  Reviewed by Hannah5.0★Apr 2022

• "Lovely property and great location."

  We were blessed with fantastic weather and Treyarnon Bay is a beautiful place to be. Accommodation was clean, warm and comfortable. Had everything we required and found the beds very comfortable. No DVD player as stated in the details but has Netflix and Prime which we could login to. It would be good if the 9am check out times could be reviewed soon…it is a challenge to get dogs, children, elderly packed up and out the door by then and makes the end of the holiday a little stressful. An extra hour makes all the difference. We would have liked to put the vacuum around before we left to pick up all the sand but no time. Also the outdoor furniture very weathered and rickety, we were scared to sit on it incase it collapsed. Otherwise a great property that we were sad to leave. Would highly recommend.

  Thank you for your feedback. We would like to assure you that it is all being acted on. Mention of the DVD player has been removed from the description, the outdoor furniture is due to be replaced and the check-in/out times are being reviewed. Property Owner

  Reviewed by Emma5.0★Mar 2022

• "Great location just moments from the coast path."

  Neptune was very comfortable with everything you could need for a very enjoyable stay.

  Reviewed by Julie4.7★Feb 2022

• "Lovely property, friendly staff on the morning of departure."

  Not impressed with the 9am leave time. Should be more like 11am. If you are on holiday and not an early riser you should have time to wake up and pack up. I know the comments will be covid but it does not take any longer to clean the property so I don't see the reason. Also beds too hard. Very uncomfortable. My wife has a bad back and she really struggled. We would go back to the same property if possible but for the beds

  Thank you for your feedback. The owner is buying 3 new mattress toppers for the beds to cover all preferences. Property Owner

  Reviewed by Andrew4.4★Oct 2021

• "I think the double bed mattress has been changed since last year and it feels very hard."

  Could a mattress topper be provided for people who require a softer bed? Other than this our stay was excellent once again. Standard of cleanliness is excellent. We will be booking again. Thank you

  Thank you for your feedback. The owner is buying 3 new mattress toppers for the beds to cover all preferences. Thanks again for your comments and glad to hear your positive points. Property Owner

  Reviewed by Adrienne5.0★Oct 2021

• "A fabulous holiday home in a stunning location."

  Can’t wait to return next year.

  Reviewed by Lindsey5.0★Aug 2021

• "What a great property in an amazing location."

  We had the best time. The house was clean and tidy upon arrival, we even had a 2 pint of milk and a box of Cornish biscuits which were much needed after a long journey. A minutes walk to the beach our boys loved it. There a little convenience store onsite which sells the usual essentials along with bucket & spades and other stuff to use on the beach. There also a cafe/bar and a fish & chip van which also does Woodfire pizzas a couple of times a week. The house has everything you need to make it your home from home for the week. We all had a wonderful time and 3 days in we were trying to book this little gem again for next year. Great little find and highly recommended.

  Reviewed by Charlotte5.0★Jun 2021

• "Cleaner than last year but bathroom floor needs a good scrub."

  Single mattresses not adequate even for children Double mattress dips significantly on one side and is not adequate, duvet also too small (and smaller than the cover). Upstairs twin room needs blackout curtains as is extremely bright from dawn with the current slatted blinds. Outside furniture is well past best. Somewhere to hang wetsuits would make a big difference. Brilliant convenient spot for a holiday, we had a lovely week.

  Thank you for your valuable feedback which we have discussed with the owner of Neptune. The issue with the bathroom floor is being addressed. New mattresses will be provided throughout, a black out blind is being sorted and the garden furniture is due for renewal next year, There is no specific space for wetsuits however the owner suggests hanging them in the downstairs shower. Despite the points mentioned we are glad to hear you enjoyed your visit again! Property Owner

  Reviewed by Jo3.8★May 2021

• "Overall we had a really lovely holiday in Neptune."

  The property was clean, comfortable and (except for the issues raised below) ideal for my family of 5 + dog. The location was excellent - right on the beach, as described, and it is a really stunning cove with beautiful clear waters. When the tide was going out the water was very calm and safe; when the tide was coming in, there were more waves, ideal for older children and body boarders. There were two take away vans nearby, both serving coffees and snacks, which was ideal, and meant there was something for everybody if we wanted to grab something to eat (that said, the house was literally 4 minutes walk from where we usually sat on the beach, so not too far!). There is also a small shop for essentials. The beach was perfect for our dog - it is a very dog friendly beach where they are allowed off lead, so she had at least as good a holiday as us! However, there were a few issues. 1) Our main inconvenience was that though the property description said there was wifi (and there was), we were only able to access this off our one iPhone, not using any of the android phones (this is apparently a glitch with some of the BT home hubs, I found after researching it). I had specifically chosen a property with WIFI as my husband needed to keep up with work during the week, and one of my daughters had some university work to complete. The signal at the property is also very poor so, most of the time, we had no access to the internet at all. When we did get access, my husband had to hotspot his laptop off it to get his work done, and we managed to use up all of the data on some of the phones. 2) There was no microwave - the caretaker said that the electrician should have fitted one that morning, but obviously hadn't. I queried why nobody had checked the work had been done. The caretaker got us a replacement the next morning. Why this had been left for the morning of our arrival after the property had been sat empty for months, I don't know. 3) The freezer was turned off and there was old, mucky water in 2 of the trays. I needed to empty these, wash them out, turn the freezer on, and then wait for the freezer to be cold before I could use it. The caretaker said they didn't usually turn the freezer on but leave it for the first occupants of the season to do this. 4) One of the patio chairs was broken, and the outside handle to the side door to patio was also broken. This didn't affect us and I reported it to Sykes. I also had a problem getting through to Sykes on the phone to discuss some of this (I was in a queue for over 20 mins on 2 occasions) - it would be easier if there was an easy email communication or more staff manning the phones. They did try to call me too but with no signal at the property they couldn't get through either.

  Thank you for taking the time to complete your feedback following your recent stay at Neptune. We have spoken to the owner regarding the points raised and she reports the wifi is regularly checked and this is the first instance that has been reported, the wifi has since been checked and no fault has been found. A new microwave had been arranged to be installed ready for your arrival, however when the item was unpacked it was found to be damaged, hence why a replacement was sourced for you the next day. The oversight of the fridge and freezer not being on was correctly pointed out and will not reoccur. A replacement outdoor chair has been ordered. Despite the points raised we are pleased your family and your dog enjoyed your visit. Property Owner

  Reviewed by Sarah3.1★Apr 2021

• "Microwave wasn’t working and appreciate a new integrated replacement is on order, however a substitute should be provided in the meantime."

  Other than this matter, we had another fabulous break in this great property and look forward to returning again next year.

  Reviewed by Adrienne5.0★Oct 2020

• "The location of Neptune is fabulous and we have been travelling there for the last 4 years."

  Sadly this year, despite extra time being allowed for COVID cleaning, the cleanliness of the property was of a poor standard. Also the microwave did not work, and the ensuite toilet flush was sticking, which is a problem that was there in previous years

  Thank you for taking the time to complete your feedback following your recent stay at Neptun. We have raised the points mentioned with the owner of the property who will ensure items mentioned are fixed/replaced immediatley. As you’ll see to date, comments on the property's cleanliness have been complimentary so far, had you let us know you were not happy with the clenaing we would have been able to arrange for the housekeeper to revisit the property. Property Owner

  Reviewed by David3.8★Sep 2020

• "Absolutely wonderful holiday in a fabulous house in the most beautiful location."

  Can’t wait to return next year.

  Reviewed by Lindsey5.0★Jul 2020

• "I was there with my family from the 22nd Nov till 29th Nov, The place was really good a perfect location to go for , beach is literally 5 mins walk from the cottage but there are 2 things what i would really like to highlight which i feel any one would look for when booking the stay, first is the toaster, i didnt know until i arrived that the toaster is not working, secondly the curtains need a wash as its all covered with mold ."

  Reviewed by Vinith4.1★Nov 2019

• "Great location and nice house."

  There were a couple of things that would really improve this house that have been mentioned on previous reviews but seemingly ignored: Chipped plates and cups Mould on the blinds and curtains Uncomfortable mattresses on single beds. These issues didn’t spoil the holiday but fixing them would help with improving the experience. The caretaker company were excellent and went out of their way to help with an issue.

  Thank you for taking the time to fill in your feedback following your recent stay at Neptune. We have spoken with the owner and can confirm that all the crockery and glasses have been replaced. New blinds will be installed in January and the issue with the single mattresses will also be addressed by the end of January. Despite the points raised we are pleased you enjoyed your stay. Property Owner

  Reviewed by Kath3.8★Oct 2019

• "The remote for blinds did not work."

  The socket by the kettle tripped the electrics quite frequently using toaster or phone charge. We have booked for next may and hope the's issues are ivercome

  Reviewed by Ian4.1★Sep 2019

• "Maintenance & cleanliness of apartment let it down."

  When raised by myself I was advised my comments would be passed on to the owner and that you hoped it hadn’t affected my holiday. Poor customer service. Here’s a list of a few things we found:- Broken bins lids in bathroom & shower room and fall off. Lounge dimmer switch is cracked and falls off every time we use it. Velux windows don’t appear to work and don’t look they’ve worked for a while by looking at the cobwebs! Filthy table umbrella broken and just dumped in the outside area. Fire extinguishers appear to be significantly out of date. Legal requirement! Melted fish slice. Split chopping boards which are unhygienic. Cracked grouting on floor tiles in the bathroom. Mildew on tiles under shower in bathroom. Rusty radiators in bathroom and shower room. Basin tap is very loose in shower room. Melted saucepan lids. Mildew on vertical blinds. Frayed bath mat. Whilst we appreciate the cost of the apartment is significantly influenced by its location, the interior & exterior of the property lets it down. We stayed at the property two years ago and it was great but unfortunately I feel the standards of maintenance have slipped. I therefore do not feel like its value for money and I am really disappointed.

  Reviewed by Alison2.8★Aug 2019

• "Location is perfect, could not be better."

  Really is 50m to the beach. Accommodation is a good size for a family of 6, outdoor space was great for a BBQ in the sun in the evening and for drying all the wet gear from the beach. A couple of negatives - a large amount of the plates, mugs and glasses had chips which you don't expect for this sort of price. - there were a lot of brambles and weeds overgrown on the patio area

  Reviewed by Stephen4.1★Jul 2019

• "Overall another superb holiday."

  4th time at the same place. Few non-urgent things needed fixing when we arrived which the maintenance agents were informed of - loose tap in downstairs en-suite, loose inside door handle in upstairs bathroom, but they said they would fix them before the next guests arrived

  Reviewed by David5.0★Jul 2019

• "A beautiful house, had everything we needed."

  Tea, coffee and fresh milk where waiting for us when we arrived, much appreciated after a long journey. Loved Treyarnon Bay and Neptune so much we booked for next year before we returned home!

  Reviewed by Debbie5.0★May 2019

• "Cleanliness of the cottage, I did contact Sykes and they returned call."

  I did clean the cottage on the first night we have a 6 month old that quickly became covered in dog hairs after being on the lounge mat. All vertical blinds are mouldy at the bottom. The cottage is lovely and a super setting just needs some cleaning and general tlc

  Reviewed by Jody3.1★Apr 2019

• "Location was brilliant."

  However the side patio doors did not open at all.. it was a hot weekend but it meant we couldn't walk out to the patio without having to go through the front door and meant we couldn't get air into the property. This was the only drawback of the weekend but it is something that needs addressing soon.

  Reviewed by Sue4.1★Apr 2019

• "A beautiful location and a very nice cottage."

  A few problems with parking as not everyone who was staying within the Ocean Blue resort adhered to the parking restrictions.

  Reviewed by Ashley4.4★Apr 2019

• "The location was excellent!"

  Breakfast on the beach everyday. It’s a really well equipped cottage that enabled my family and I to have a lovely Easter holiday.

  Reviewed by Rhiannon5.0★Apr 2019

• "We really enjoyed our short break and being so near the beach."

  Being the first time we have used your firm (before it was Helpful Holidays) - I highly recommend your Company and the cottage was very comfortable and we hope to come back again. Many thanks.

  Reviewed by O R5.0★Oct 2018

• "First time in the area."

  The location was wonderful.... Walked to beach daily. Did 3 coastal walks.... longest being 8 miles. Absolutely loved it! Already thinking about how I can get back to this side of the Pond!

  Reviewed by Kathi5.0★Sep 2018

• "Would like to book again in the future."

  Reviewed by Lindsey5.0★Aug 2018

• "We had a really great break, I just wish there was availability for next summer holidays"

  Reviewed by Simon4.7★Jul 2018

• "Great cottage and great location just a short walk from beach."

  Cottage was very clean and everything you would need provided.

  Reviewed by Hannah5.0★Jun 2018

• "Great house & Location, but could be improved by: The addition of larger Smart TV set, downstairs twin beds able to be made into a double."

  Add a bbq. A gate to stop dogs getting out of terrace.Sweeping brush and better hoover. Stones outside untidy. Metal tongs in kitchen. Patio door upstairs difficult to open. Window locks in kitchen and downstairs bathroom difficult to close. Need a mirror in main bedroom upstairs.

  Reviewed by Tony4.7★May 2018

• "Been several times now."

  Lovely property with everything you need for a great stay.

  Reviewed by Sally5.0★Mar 2018

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